Menu Systems

What are IVR Menu Systems?

IVR Menu systems are interactive menu systems that allow callers to select options when calling a company. They are a cost effective, time saving assistant or alternative to a human receptionist. They organise and route calls that come into your business. For example, callers can choose which department they need themselves, such as customer services, or sales, or directly call the extension of the person they require, without the need for a receptionist to transfer calls. Additionally, the IVR menu system can include options to play pre-recorded information, such as office opening hours, or directions.

Efficiency is improved when an effective IVR Menu system is put in place. Callers are automatically put though to the appropriate operator or department, improving customer satisfaction, as the correct operator handles their call. This saves both the client and the business valuable time that is often wasted when calls are forwarded to different departments, reducing operating costs. Recording basic information, such as office opening hours, cuts back on time spent by employees answering customer queries. IVR Menu systems can range from very simple to highly sophisticated systems, but whatever you need, they are all very easy to put in place.

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  Call Recording

  Use our call recording feature to record and store key information when researching and understanding your customer base.

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  International Numbers

  Choose an incoming number from over 60 countries worldwide, and create a local presence anywhere in the world

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  SIP Trunks

  Extend your phone system by making calls through our phone platform. Calls are make over the internet and are crystal clear.

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  Call Centre Solutions

  Solutions for busy call centres which allow you to focus on service customers and making money. Expand or reduce your phone system quickly and easily.

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